This Shipping & Delivery Policy applies to JRRobbins.com and the JR-branded website, community, media, messaging, games, store and related services. References to “JR”, “we”, “us” and “our” mean the operator of JRRobbins.com. These terms are intended to operate to the fullest extent permitted by applicable law and do not remove rights that cannot lawfully be excluded.

Dispatch and estimates

Dispatch and delivery estimates are not guarantees unless expressly stated as guaranteed. JR will use reasonable care to meet stated times and will notify customers of material delays where practicable.

Address responsibility

You must provide a complete and accurate delivery address. Additional costs caused by an incorrect address, refusal of delivery or repeated failed delivery may be charged where reasonable and lawful.

Loss and damage

If goods are lost or damaged before risk has lawfully passed to the consumer, JR will provide the remedy required by applicable law. Customers should report visible damage or non-delivery promptly so that JR can investigate with the carrier.

International delivery

For international orders, customers may be responsible for import duties, customs charges and local taxes unless checkout states that JR is collecting them. Delivery may be refused to destinations subject to sanctions, carrier restrictions or legal prohibitions.

Events outside control

JR is not responsible for delay caused by events outside reasonable control where the law permits, but this does not remove statutory rights where delay gives a consumer a right to cancel or obtain another remedy.

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