This Returns & Refunds Policy applies to JRRobbins.com and the JR-branded website, community, media, messaging, games, store and related services. References to “JR”, “we”, “us” and “our” mean the operator of JRRobbins.com. These terms are intended to operate to the fullest extent permitted by applicable law and do not remove rights that cannot lawfully be excluded.

Consumer cancellation rights

Where the UK Consumer Contracts Regulations apply to a distance sale of physical goods, a consumer will normally have 14 days from receiving the goods to tell JR that they wish to cancel, followed by a further 14 days to return them. Statutory exceptions apply to certain categories such as genuinely personalised goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and other categories specified by law.

Refund following cancellation

Where a valid statutory cancellation applies, JR will refund the price paid and any standard outbound delivery charge that must be refunded by law, using the original payment method unless another method is agreed. JR may withhold the refund until the goods are returned or evidence of return is provided where the law permits.

Return condition and handling

You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning. JR may make a lawful deduction for diminished value caused by handling beyond what would reasonably be permitted in a shop.

Return costs

The customer is responsible for direct return costs where this was properly disclosed before purchase and the law permits, unless JR agrees otherwise or the goods are faulty, damaged or misdescribed in circumstances where JR must bear those costs.

Faulty, damaged or misdescribed goods

Nothing in this policy limits rights under the Consumer Rights Act 2015. Where applicable, consumers may have a short-term right to reject faulty goods, rights to repair or replacement, and later rights to a price reduction or final rejection. JR may ask for reasonable evidence of the fault and may inspect returned goods.

Voluntary returns

Any return period offered by JR beyond statutory rights is a voluntary commercial policy and may carry additional conditions, provided those conditions do not reduce mandatory consumer rights.

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