This Returns & Refunds Policy applies to JRRobbins.com and the JR-branded website, community, media, messaging, games, store and related services. References to “JR”, “we”, “us” and “our” mean the operator of JRRobbins.com. These terms are intended to operate to the fullest extent permitted by applicable law and do not remove rights that cannot lawfully be excluded.

Distance purchases

Where UK consumer cancellation rights apply, eligible consumers can normally cancel qualifying distance purchases within the statutory period. Exceptions may apply to personalised goods, certain sealed goods, perishable items, and digital content supplied with the required express consent and acknowledgement.

Faulty goods

Faulty, damaged or misdescribed goods are handled in accordance with statutory rights. This policy does not replace those rights.

Process

Return instructions, return address, evidence requirements and refund timing will be shown in the store and order communications. Refunds are normally made to the original payment method unless law or agreement requires otherwise.

View all Terms & Policies